& would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! How does this make any sense whatsoever?? I still cant get Wex to just distribute my HSA to my new employer. The company should have planned for this. This address will receive confirmation of payment. Ask us your questions here. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. They didnt migrate that amount over to the new. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. This is our complaint on WEX, Inc. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Both private businesses and the government use fleet cards. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. This allows us to see the company through a different lens or perspective than we normally would. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Enter and confirm an email address. Military veterans possess invaluable leadership skills and business acumen. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Now the meat of the matter what its going to cost? Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. What if additional documentation is required? We're happy to help. To edit a policy, select it in the Policy Number drop-down. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. WexLocationCode.setTransientValue("wex02"); What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Any card assigned to this policy will be impacted by the change. ERGs drive diversity by fostering new bonds and communities across the company. HOLD lets you deactivate a card temporarily. Fleet cards are mainly used for gas purchases, but they offer additional benefits. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Required fields are marked *. Id rather just use my Spark card and get the cash back. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. More information on those can be found here. We may earn revenue if you obtain services from a provider that we recommend. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Furthermore, there are specific store-branded card networks offered by particular brands. How does it work? Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Terms of Service. Fleet cards differ from commercial credit cards in a few ways. WEX appreciates the BBB bringing this to our attention. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. We are FSA account holders that are managed through WEX health. WEX fleet cards are used by more than 11 million vehicles worldwide. Exxon Mobil should be aware of this. Enter the limit in the Amount field. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Even after we paid their extortion money, WEX kept our account locked. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Focusing on diversity also means focusing on inclusion. Still getting notified of late fees 3 reasons we see people flipping to a fuel card: Apply Now We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Its been months and we still do not have $$$. Now they want to give us back $86. Select the date you want the payment to be made. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. It is a shame, I was a client for about 20 years. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Who do I contact? Phillip created this website and has written over 1,000 articles regarding all things payments. Click Save, then confirm the information. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Right during our most busy time of the year. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. an account in a name who is not associated with our company. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Click the desired card # to view its details. Look up and select the card you want to change. Your email address will not be published. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Get special fuel discounts and save on products and services for your business. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Fleet gas cards are a better way to manage fuel expenses for business vehicles. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. We were charged finance charges on the new account, over $600!!! WEX is completely incompetent or corrupt. As a result, standard interchange rates that are the standard of such networks are not applicable. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. WEX, Inc. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. This is a fraudulent account. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. On the card detail screen, click Add Prompt. Scammers!!! Ive contacted customer service multiple times and spent long times on chat and hold both times. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Youll need to contact your credit card processor. They claim they need a receipt. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. If you have a business that requires traveling, this card is for you. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. WEX Fleet cards are to be used only for fuel purchases or roadside services. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. There are a few Wex Inc. complaints about its contract terms. Deny most claims with no reasons. This has to be huge fraud case. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Looking that way. Check the statement(s) you want to make payments for. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Hi Ana, They want my medical records to prove the medical necessity. But within the category of purchasing cards are several different possible rates. Referral Partners We have no recourse. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Been paying late fees for 8 months and just noticed. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Instead, youll be charged a percentage and may be assessed additional costs by your processor. The people behind the payments. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. WEX Fleet Universal has opened Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. For example, a Texaco fleet card can be used at Texaco locations. (See Look up card.). CardPaymentOptions.com, Inc. All Rights Reserved. Contact Support. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. (See Look up card.). The Verifone machine is universal, and can be used with many different processors. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. All Rights Reserved. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Just give me my money! Get clarity before you switch. made a mistake ( or is it FRAUD?) You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. However, they all have different requirements and costs for acceptance. They can limit the type of fuel purchased, i.e., only diesel. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. WEX, Inc. is ran by idiots. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. They will not help you at all, I had no account number as I had no account. At WEX they act as stewards of their communities. (Town name) Dental or Essential Eye? WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. This review will focus on Wex's payment acceptance products for merchants. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Track fuel expenses automatically. We had NEVER HEARD OF THEM. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Simply add a few details about yourself and the application will be submitted in minutes. Can you imagine what they are charging retailers to be able to take the card? The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. The benefits of accepting fleet cards The benefits are straightforward. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Fraudulent? We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Dont use them, spread the word not to use them, I will be posting on every review site. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Worst company in my 50 years of being in business ! Murphy USA participates in several programs that offer you discounts on fuel. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Focusing on diversity also means focusing on inclusion. The card can be used to purchase any type of fuel, including gasoline and diesel. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Receive your Esso Card Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. WEX took nearly $4,000.00 from my business account. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. It is not intended as legal or financial advice. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Some cards can be set to require the employee to enter mileage at the time of purchase. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. What if additional documentation is required? by admin / Thursday, 26 July 2018 / Published in Posts. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. This company and their employees SUCK. The sole purpose of the material presented herein is to alert, educate, and inform readers. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. The company has received 107 complaints in the past three years. A few months later an obnoxious debt collection company starts hounding us. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Still, businesses must have specific equipment set up for companies to accept them. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. This company didnt send me any Cobra benefit and ignored my requests. They are nightmare if there is a problem. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Corporate Office Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. They are doing this to many other businesses I found out. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Wex and Voyager cards can be used at any participating gas station. INACTIVE makes the card unavailable to use. Which I give them, but now Im denied? It helps to understand some of the nuances of the different cards available in the market. Women play an important role at WEX. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Pumacard options Pumacard Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Im now on my 3rd time submitting the form to them. Where does it work? Your email address will not be published. In the Add Prompt screen, select the type of prompt you want, then click Next. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Wex and Voyager cards can be used at any participating gas station. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Merchant Cash Advance Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Click Authorize Payment and confirm the payment info. Under the Contract ID drop-down, choose the account from which the money code will be drawn. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Look up and select the card you want to assign. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. How fleet fuel cards work. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. If you need more information, you can input your business info here and contact us for assistance. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. On the Policy Management screen, you can edit existing policies or create new policies. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing.
March 11, 2023