Alternatively you are able to renew your vouchers online. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. If you pass does not register on the card reader on the bus, we won't know the pass is being used. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. . However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. My age-related pass has now expired but I have not received a new one. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). We also use third-party cookies that help us analyze and understand how you use this website. Lee Age-related passes will be valid for five years. Essex County Council is not responsible for this. Continuing eligibility for a pass issued due to a . Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. It tells you about: Bus passes are issued for up to five years. Renewing an older persons bus pass. I am a disabled pass holder, will I receive a bus pass renewal letter? Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. I have not had an automatic renewal what do I do? There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. Flexible support fund - available at . Please ensure that you keep us informed of any changes to your name or address. Bus Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. However, GCC has not been involved in this. Please check with the county council in the area you plan to visit. Can I use my OAP bus pass on trains? Have you moved? We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. I have applied for my new bus pass, what should I do with my current pass? If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. You do not need to reapply for your bus pass. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. You should have received all the information you need by now. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. But opting out of some of these cookies may affect your browsing experience. How much longer should the Sun remain in its stable phase? You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. The new pass is free. passes that expire between January and March are in the process of being issued The passes will be sent out automatically but people should call the bus renewal hotline . You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. A 5 administration fee will be required for a replacement bus pass. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Your pass will be automatically renewed if you have used it within the last 13 months. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. You can apply for your renewal bus pass online. If you have not received either a letter or full pack call us straight away on 01452 426265. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. If you have not received this letter, call us straightaway on 01452 426265. Companion passes are automatically renewed at least 2 weeks before they are due to expire. In London, you can use your card on buses but not on the Underground Train services. Update or cancel a card. The cookie is used to store the user consent for the cookies in the category "Analytics". No, your bus pass cannot be used on National Express services. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. You don't have to do anything, unless you have moved since we sent you your last pass. Open all. You won't need to renew your bus pass when it expires. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. pensioners. Changes to personal details The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. The pass is valid for the journey being undertaken, for example at the right time of day. You will need to pay 10 to replace this pass. Find out more about an igo card. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Calls from mobiles are likely to be considerably higher than those from landlines. Disabled person's bus pass . Auto-renewal for an older person's bus pass. Free travel before 9.30 am on infrequent services. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Our free email alerts will help keep you up to date with the things that matter to you. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Blackburn with Darwen: Renewing your Bus Pass. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Where you caught it and at what time, along with your destination. The way of applying may be different to the way you applied in Gloucestershire. You'll need your current pass in order to renew. Learning impairment that has resulted in an arrested state of development before adulthood. Disability-related passes can be valid for 1 - 5 years. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. Renewing, updating or cancelling a bus pass. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. If you move address, update the details on your bus pass at least three weeks before the renewal date. Will receive a renewal form, as evidence is required to obtain a new pass. The expiry date will normally be five years from your birthday. If you have moved address since receiving your bus pass, please notify us of your new address .
March 11, 2023