Click the transaction you want to refund and then click Refund this paymen t. For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue. ! sweet potato sushi roll calories. Sellers and Buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of Products. Seller Commission and Payment Processing Fees. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. rite aid store. 11. eBay. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. and let us help you save your precious time, money, and effort. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Apple Device and Application Terms. Main Menu Or you can add the address when creating a listing. You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. grailed buyer wants refund. Cookie Notice You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason. I am obliged to do so despite making it clear the pants are cropped? The pros of Grailed: Privacy Policy. Initiating conversations regarding a Product purchase outside of the Services, completing purchases outside of the Services, and soliciting users to Grailed competitors or attempting to circumvent Grailed fees by completing transactions initiated on Grailed off-site, are considered off-site activities. For full details, read our eBay Money Back Guarantee policy. Selling and Buying sections in our Help Center. You have to sue us in NYC. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. If you are in any country other than the U.S., this applies if you are a business. Free plan; Connect Domain: $5 a month (not available in the US . If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. Complaints, questions, and claims related to a Product should be directed to the applicable Seller. Grailed reserves the right to discontinue providing Grailed Labels to any or all users at any time and for any reason. I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. If you are using the Services from a country embargoed by the U.S. or are on the U.S. Treasury Departmente's list of "Specially Designated Nationals," you agree that you will not engage in financial transactions or conduct any commercial activities through the Services. We will investigate and work with you and the seller to resolve the issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All you need to do is input your return address into your address book via the Settings page. Posted by u/[deleted] 1 year ago. Buyer wants a refund. https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. Please see 17 U.S.C. It is important that the information associated with your, We also ask you to help us fight bad actors by letting us know of suspicious activity, For more information about off-site activity go, This section describes how to list a product on. Listing was authenticated by grailed. Create an account to follow your favorite communities and start taking part in conversations. Go to Activity. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. Issue the refund. You as a Buyer and/or Seller assume, agree, and understand you bear all of the risks in selling or purchasing Products on the Services. Access DoNotPay from your web browser and let us help you save your precious time, money, and effort. When you are filing a PayPal claim, you will need to have some documentation to back up your case. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. You will then be asked to confirm that you want to cancel the offer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount . E.U. Include your order number and the reason for requesting a refund. Further, if any part of this Section 20 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 20 will be enforceable. You may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. You may submit an offer to buy Products included in a Product Listing through the Services. Just the thought of suing a company that wronged you in small claims court seems far-fetched. However, as the marketplace grew, its selection diversified. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. Commission rates are subject to change at our sole discretion, upon notice to you. We want these terms to be easy to understand, so we added some simple summaries throughout. I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Welcome to Grailed! Information identifying current providers of such protections should be available here (last checked on August 16, 2022). The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. The app focuses primarily on trendy clothing and luxury items, so prices are generally higher than some of the other more general secondhand apps. You hereby acknowledge and agree that the total charge for any purchase in the amount of an accepted offer or counteroffer in connection with an applicable Product Listing may include shipping fees and state and local sales tax, the amount of which varies (e.g., due to factors including the type of item purchased and the shipping destination). You must comply with the applicable data protection laws with respect to your use of Buyer data. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You agree to first contact us and try to resolve the dispute with us informally. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. The parties agree to enter into mediation to settle a good faith Dispute and will do so in accordance with the CEDR's mediation procedures. An example of data being processed may be a unique identifier stored in a cookie. Yes, there is seller protection on Grailed. Few hours later they message me saying they made a mistake and wanted a refund. Please respect our trademarks and brands. Privacy Policy. When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. Find the sale in your recent activity and click on the 'Payment from' transaction. Your account may be suspended for failure to provide Grailed with all relevant tax information. Heres how to start a dispute: Log in to your PayPal account. If you receive an offer, you can accept, counter, or decline that offer. Press J to jump to the feed. I have personally come across a few listings for items that were clearly fake. The Services are accessible to certain international Sellers and Buyers. and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. The section titles in these Terms are for convenience only and have no legal or contractual effect. Inherent Risk. If Seller is unable to timely refund the Buyer, Grailed may refund the Buyer on the Seller's behalf in which event Sellers' accounts located in jurisdictions that allow automatic debits will be automatically debited by Grailed for the refund amount. Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. For more information on Payment Processors see Section 14. If you are unsure about an item, you can always message the seller and ask for more photos or information. So earlier today i sold some kappa track pants. 4. If you use our Services on behalf of another person or entity, (a) all references to "you" throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us. Enforcement of this Section is solely at Grailed's discretion. Our AI-powered app enables you to file a claim without talking to customer service representatives or wasting time on various websites. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. You hereby acknowledge and agree that: (a) you are solely responsible for reading the full Product Listing before offering a bid or commitment to buy; (b) when you use the Services to commit to pay a certain amount of money to an applicable Seller for a Product included in an applicable Product Listing and you are notified through the Services that such Seller accepts such offer, you agree to purchase such Product; and (c) we do not transfer legal ownership of Products from the Seller to the Buyer and have no responsibility or liability in connection therewith; and (d) we do not in any instances make any representations, warranties or guarantees as to whether an applicable Seller will choose to accept your offer, and we have no liability to you with respect to any such choice by Seller. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. Sometimes items get sold before that can be reflected on our platform. Our notice to you will be similar in form to that described above. Sellers choose the price and description of their products. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. Please note that Grailed does not issue refunds for items that have been shipped. Follow the instructions on the page. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. If we make any changes to this Section 20 after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Grailed prior to the date the changes became effective. Log into your Grailed account and locate the sale in your Message Inbox. Dawkins graduated with a MBA in 2015. Sellers may choose to reimburse or refund a Buyer. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. If you are entering into these Terms as an individual (non-business) user, to the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Grailed Parties from and against any Claims arising out of your violation, misappropriation, or infringement of any intellectual property or privacy rights of another. Promotions. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed). Once Seller ships and attaches applicable tracking information to the Product Listing or when the Product is delivered (in Grailed's sole discretion), Seller's account will be credited with the amount equal to the purchase price, minus taxes, Grailed's commission, Grailed Labels costs, and any applicable fees. Click Resolve a problem in our Resolution Center at the bottom of the page. We want these terms to be easy to understand, so we added some simple summaries throughout. You (as a Seller) and Grailed are independent controllers of Buyer data. If Grailed failed to honor your rights as a consumer, you should consider a lawsuit against the company in small claims court. Although we try to display updated Product Listings on the Services, the availability of goods on the Services may change at any time, without notice. If we need any information from you to file our taxes, you agree to give it to us. If you purchased something on Grailed and the item does not fit to your expectations, the seller may not be required to accept a return. If you choose not to refund a buyer, be sure to communicate this to them in a clear and concise manner to avoid any misunderstandings. Privacy Policy. Click Resolve a problem in our Resolution Center at the bottom of the page. Cookie Notice The buyer received it and started a PayPal case. If a seller does not have an eligible account connected to their. These promotional or discount codes may be sent via email to our registered users, presented through our Services or circulated at events and through other means and are subject to applicable promotional or discount terms. For clarity, for purchases not made through PayPal, you may try to invoke Purchase Protection directly after failing to get resolution from the applicable Seller. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. If you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order. What if the return policy is expensive or just a hassle? Do not stop. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. Click the item you want to dispute and click Continue. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPals customer service and check with a representative about your moneys whereabouts. We offer Purchase Protection for buyers and sellers The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. Here's how to refund a payment: Go to your Activity. You may also post or otherwise share only User Content that is non-confidential and that you have all necessary rights to disclose. Apply for Your Grailed Refund Through PayPal, Pick the transaction you want to be refunded for, Scroll to the bottom of the page and select, Clarify whether you have received your item, Enter the amount youre claiming back (full or partial), This Is How DoNotPay Can Secure Your Grailed Refund, Provide details about the transaction in question, Contact your bank and send the chargeback request, Attach the Visa or Mastercard rules and policies in accordance with the, How To Check the Status of Your Refund Request on PayPal. Tell him you accept no returns. For example, we can give you a hand with securing your eBay refund or canceling your JustFab membership. and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. and our On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. Our third-party Payment Processors may charge you other fees, in accordance with the terms of use of such Payment Processors. Shouldnt need anymore info than that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Am I required to refund him even though the item was as described. 512(c)(3) as well as the Grailed DMCA Copyright Policy for the requirements of a proper notification. You can find full instructions on how to complete a refund to a buyer here. Individual User Indemnity. For E.U. Binding Purchase. so they can investigate the matter and take action against the seller, if necessary. Grailed launch in 2013 when men's fashion was in a raw denim and workwear cycle. You and Grailed agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). Parental Controls. users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. If the Seller is unwilling to return/ issue a refund for the Product, if you purchased through PayPal you may then contact PayPal to dispute a charge. Grailed. and our and our Please reach out to the applicable payment processor with questions, concerns, or support issues. Click Continue. This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. Thereafter, if a Buyer is unable to get resolution from the applicable Seller and PayPal (if applicable), Grailed may offer a buyer protection program for eligible purchases, to ensure that Buyers get their money back ("Purchase Protection"). For more information, please see our and our We can use your suggestions to improve and change our services. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. We do however collect taxes that we are required by law to collect. Privacy Policy. All purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where expressly allowed by Sellers, by us, or under applicable law. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. Privacy Policy. If you live in California or countries outside of the U.S., different terms may apply to you. If a Seller agrees to reimburse or refund payment to Buyer, Seller must do so through their PayPal account for transactions completed through PayPal. Don't post porn, spam, offensive stuff, or unlawful stuff. Right to Share Other's User Content. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. This includes your right to obtain refunds where appropriate. Click the item you want to dispute and click Continue. The consent submitted will only be used for data processing originating from this website. Severability of Arbitration Provisions. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. If you purchased an item on Grailed, but the transaction for whatever reason went sour, heres how you can secure your money back. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. With so many online and in-person resale marketplaces to choose from, it can be overwhelming to If a Buyer (1) falsely claims that they did not receive a Product Seller shipped or the Product they receive is not as described on the Services, and (2) the payment dispute claim they filed with the applicable Payment Processor is successful, Grailed may reimburse the Seller. Grailed offers a money-back guarantee for all items that are not as described in the listing. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. Once you've sent a refund, you can't cancel it. essence of the golden fleece titan quest Menu Toggle; coldwell banker huron, sd. Click on the conversation from the buyer to view the tracking information details. Modifications; Holds; and Maintenance. Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. For your safety, we discourage off-site transactions and the sharing of contact information, including email addresses and phone numbers, prior to completing a transaction through the Services. To the fullest extent permitted by applicable law, you release Grailed from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users (including Buyers and Sellers) and the acts or omissions of third parties. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click I didnt receive what I paid for and click Continue. Users Outside of the U.S. If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. Keep on reading to find out which method suits you better. The buyer disputed the payment on PayPal claiming the product was not as it was described and I responded to him with "I'm very sorry that it didn't work out for you but I do not accept returns. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. You have to agree to this process to use. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. Submit the return shipping request form, along with proof of your return within 30 days. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. Sometimes sellers will be given the ability to offer discounts and promotions in their shops. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. Sit back and relax while we do the work. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. Overview. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product.
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