Any unsaved changes in those areas will be kept. Ticket Date Completed by Complete Project Wizard, Ticket Department Name OR Ticket Queue Name, Service Level Agreement Paused Next Event Hours, This entity will be read-only if the module with which it is associated is not active. This entity contains ticket associations for documents in Autotask. On notes that can become a notification email, attachments can be included. API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . A new inactive attribute value cannot be assigned. This entity describes an Autotask Ticket. From the Autotask Home page toolbar, select Help. This entity contains the attachments for the TaskNotes entity. Open the Kaseya Helpdesk. Do new devs get fired if they can't solve a certain bug? Open the Datto Help Center. To view attachments uploaded by other users, Can view time entry internal notes, internal notes, and internal attachments (on Ticket Detail and CRM Detail screens) or Can view time entry internal notes, internal notes, and internal attachments (on Task Detail screens) This entity's purpose is to describe a transaction where a specified quantity of one Inventory Item entity transfers from the items currently assigned Inventory location to another Inventory location. This entity describes an Autotask Subscription. Refer to the previous bullet point. Any existing Change Request tickets can be edited. This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. permission is required. In Autotask, you can create ticket categories that are identified as API-Only. 3. NOTE The Autotask REST API stores and returns all entity time data in Coordinated Universal Time (UTC). This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. Come try it. The resources then have access to the account data when their security level allows account access at the Mine level. It describes whether a Product on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. If the ticket is created from a Datto RMM alert and the Autotask ticket category has a Due Date and Time configured, then we will clear the DueDateTime field on the alert supplied by Datto RMM, and apply the default from the Autotask ticket category. For example, although the client can create certain resources, not all resources accept a create call. It allows you to create, query, and update expense line items through the API. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Making statements based on opinion; back them up with references or personal experience. Can airtags be tracked from an iMac desktop, with no iPhone? Invoice templates define the appearance and content of an invoice generated by Autotask. https://www.autotask.com/, Press J to jump to the feed. It allows you to compensate for the Block Hour fixed rate by applying a multiplier to specific role rates. /*Timestamp format article. This entity's purpose is to describe a Resource - Role relationship. This entity contains the attachments for the CompanyNotes entity. If it does not exist, the ContractIDwill be set to null. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. Visit the Ideas forum! In Autotask, the account team associates resources with an account. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. If no TicketCategory is passed in, the API will use the logged in resource's default category; if the resource does not have a default category, the API will use the Company's system default ticket category. This entity describes notes created by an Autotask user and associated with a Task entity. The purchase approval option is available through Autotask procurement. ServiceLevelAgreementPausedNextEventHours. The id field belongs to each entity and acts as the unique identifier. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information or technical support about how to configure settings on the Autotask website, see the Autotask documentation. This entity is only used by multi-currency databases. This object describes list items added to a check list on an Autotask ticket. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. Tasks are associated with a Project and define work that must be done. Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. This entity represents associations between assets and documents in Autotask. This entity contains checklist items related to documents in Autotask. Access to version 1.6 will deactivate in Q4 2024. ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). Did any DOS compatibility layers exist for any UNIX-like systems before DOS started to become outmoded? This entity contains the attachments for the ProjectNotes entity. function SendLinkByMail(href) { If it is selected, you can update the status of all incidents. The returned body will be super useful going forward if you can get it though! window.open(uri); With the granular ticket security features implemented in the 2016.1 release, the API Ticket entity will respect the View, Add, and Edit permissions assigned to the logged in end user, EXCEPT the API will not respect the 'Mine + Accounts' setting. This field is not filterable for tickets in the API. This entity is only used by multi-currency databases. This entity is only used by multi-currency databases. function SendLinkByMail(href) { To obtain complete field information specific to your Autotask implementation, use theGETAPIcalls described in the resource and child collection access URLs section of this document. This entity describes an approved and posted billable item in Autotask. This entity's purpose is to describe a location associated with an Autotask Quote that defines address information for a shipToLocationID and/or billToLocationID. This entity describes an Autotask Ticket. There were some field name changes between the Soap and REST API, can you try all the same but replace the accountId field with companyId? To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. A subreddit for users of Autotask Professional Services Automation tool. It allows you to configure tiered or volume pricing for the billing product. This entity describes an Autotask Company. This object describes notes created by an Autotask user and associated to a Project entity. On the Note dialog box or page, this check box is missing and the attachment inherits the setting of the note. Head on over to our Community Forum! /*]]>*/Want to tell us more? The status code getting printed here is 401! Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? /*]]>*/Want to tell us more? When an inventory product is manually created, stocked items are also created. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. Have an idea for a new feature? Create a new record or update an existing record in your app. If TicketType = ChangeRequest, ProblemTicketID cannot have a value. This entity enables you to increase inventory counts associated with the InventoryProducts entity. All other statuses, Not Assigned, Partially Approved, Approved, or Rejected can only be set by the system. Want to talk about it? I changed some values just in case they are sensitive. This entity describes an Autotask Service Bundle added to a Recurring Service contract. You can make this a default setting. A project defines and organizes a group of related tasks, events, and documents. Head on over to our Community Forum! The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. If the Contract is associated to an SLA, then use that ID. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. This entity describes notes created by an Autotask user and associated with a Product entity. If there is no Asset SLA, then check the Contract Service or Bundle SLA. function SendLinkByMail(href) { Need troubleshooting help? Contracts specify a billing arrangement with a Company. This entity contains notes for documents in Autotask. You can only create it; you cannot query or update it. For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with. I know I have correctly authenticated and set the BaseURI because I can get company information for customers. This includes the following fields: ChangeApprovalBoard, ChangeApprovalType, ChangeApprovalStatus, ChangeInfoField1, ChangeInfoField2, ChangeInfoField3, ChangeInfoField4, ChangeInfoField5. A new inactive ContactID value cannot be assigned on create() or update(). You'll need to ensure that you configure the security level of the impersonated resource to allow impersonation.
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