We have a 2017 Thor motor home with a radio installed backup camera. I bought a brand new Thor Hurricane 35M. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Both electrical circuits must be energized for either radio to work. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It's been non-stop. Rates and amount financed are determined by credit history. We are tired and have had enough. Read More: https://thormotorcoach.com/legal/ We bought it new in 2018. Status: Answered. Need advise, had a shop replace house battery and repair inverter. We can't thank all the employees of General RV enough for making this experience so unforgettable. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. This is a MSRP $190K Class A Motorhome. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Your actual payments may vary. WHO IS RIGHT? Save your favorite RVs as you browse. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Manufacturer-provided pictures, specifications and features may be used as needed. Customer Reviews are not used in the calculation of BBB Rating. ****** informed me that Id have to get an estimate for each of the defect items. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. 40,000 miles. We have acted in good faith throughout this entire ordeal. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Like most: All went so smoothly from our first email to our going through the American Canadian borders. This is Thors final offer as it has been stated multiple times. My husband was ill and could not drive the coach to *******. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Brand: Thor Motor Coach. $5,000. I need my brand new RV fixed, and Thor has an obligation to fix it! Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! At the time we purchased the coach it was brand new and only had ***** miles on the odometer. He considered this an open case. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. The A.C.E. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I left my parking lights on overnight, and it killed the car and house batteries. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup All Advertised Prices Expire daily at Midnight. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Fort Wayne, Indiana, United States. The Border Hookups Hit The Road With A New Song. Thor motor coach four winds 24 f e350 chassis. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. We strive to ensure all pricing and information contained in this website is accurate. After getting back both radios not working. The slide ran very slow, it always seems too. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Save. Thanks for the replies. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Begin with this one! 2017 Thor Challenger XE Rear and side cameras and radio not working. ****** was not being truthful. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Rates and amount financed are determined by credit history. Then I tried the GFI in my 29m bathroom. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. All payments are with approved credit through dealer lending source. 01/03/2023. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. It is winterized and sitting in my driveway for the winter. The owner listed is **************************. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Tristen should have the additional documentation in his inbox this evening 12-11-2022. Thor Motorcoach Logo linking to Home Page. Complaint Type: Problems with Product/Service. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Multiple calls, travel, estimates, no results. Pantry. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. ******* also says we would NOT be reimbursed for any travel expenses. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Probably have to pull radio out to find inline fuse. Our 2019 ************ Motor Coach seats have started to completely disintegrate. 33 complaints closed in the last 12 months. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Nobody will build them better. Onan onboard generator. One previous owner purchased it new.We have had multiple issues with the coach. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. It was amazing! Your luxury Mercedes Sprinter motorhomes. Model: Hurricane 29M. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Across from the sofa is a booth dinette. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. CD Player. I have a full side slide on my 2016 Thor Ace 30.2. Then click on the manual name to download. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Leaves one to wonder if it was ****'s plan all along to run out the clock. Contact Us. The issues were filed with **** when the coach was new. We have endured a long and arduous journey. Posts: 2,166 THOR #11781. we do not have any videos here. It was a pleasure dealing with all of you. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). We have only Put 2400 miles on since we bought it. There's a reason why so many choose Thor Motor Coach. Just for good measure, recheck those easy to access fuses in the panel in the coach. Description. Thanks for the suggestion. 1 swinging tv screen. WHY are the flooring issues causing such concern on behalf of Thor? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Need advise, had a shop replace house battery and repair inverter. Payments are with approved credit. Diesel and gas-powered chassis options. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Anyone know exactly where the fuse may . Watch on. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. After all the warranty work, we had to winterize the coach for the 2019 season. is not responsible for any misprints, typos, or errors found in our website pages. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. With all the family-friendly and pet-friendly features, you'll love traveling in . According to the call notes several of his concerns were discussed and further explained. Brought the coach home. . The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. This has gone on for far too long. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. They need to honor their warranty now! 2022 Thor Hurricane 35M. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. ************************* said that they would pay ******* ***** 26hrs for their labor. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. See details. BBB Business Profiles are subject to change at any time. Thurmont, MD. Did you recently have your batteries drain on you? I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Stock #46257. There's a fuse on the back of the radio. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. We have taken the coach all over ***** and **** trying to get the issues resolved. BOTH of which **** has rejected. **'s labor charges of $7,500. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Rear Bath. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. I will say again this coach cost us 100's of thousands of dollars. Thor Motor Coach's stands behind it's previous response, copied below. 2019. or call the glass man in town? Wondering if the converter is shot. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. This Class C is located in Mesa, Arizona and is in good condition. See dealer for details. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? 3. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. This just sends them a link to it so they can take a look. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. We pay our bill every month We were told to take to ********* ** or *********. This dealer in **** miles away so thats not happening. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Number Of Radios. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Listed 27 weeks ago in Cass . **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. We have contacted the customer to investigate the root cause of the concern. As the smallest motorhome option, camper vans are welcome virtually everywhere. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Please select a year to search for available owners manuals. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. After countless emails and calls to *********************, we never heard from him again. Thanks for the replies. . Planning pet-friendly trips can be ruff when you don't know what to pack! in fuel costs), then **** will kindly deduct the $2,000. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. We have spent more than three years dealing with these issues. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Also, it was pointed out to us that the flooring had already been repaired prior by someone. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Look in house battery compartment. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Number Of Televisions. I do not know WHY he has not had access to this correspondence. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. You probably have to pull the radio out to find it. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Apparently, they couldn't come to an agreement with ****. I am not in a place where I can plug in and charge the house batteries. Have driven unit less then 250 miles since purchase. Submitting a response indicates a willingness to work with customers to make things right. 15 amp. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Worked with ******************* until **** when he moved to a new position. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. 2 lead acid batteries. from Thor Motor Coach. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Thank you. Based on what was submitted to Thor, we see no warranty concern. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. 2003 Jazz Toy hauler 5k obo Needs work. Message. See dealer for details. The customer service ************ spoke ith customer service reps who have no customer service at all. The claim is currently under review, you should hear back from your rep by the end of this week. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. At this time Im satisfied that they Thor Motor Coach has reached out. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The solenoid is subject to failure and if it does, the switch will do nothing. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. JavaScript is disabled. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case.
March 11, 2023