The OAIC also notes that Qantas Group intends to create a network of privacy champions, co-ordinated through the Group Privacy Officer. -Adam Kinsella, Product Owner for Network, Network Security, Qantas. The Qantas Groups FY21 performance for Total Recordable Injury Frequency Rateimproved compared to the prior year, while our Lost Work Case Frequency Rate was slightly higher. Members may also call the customer care centre and centre staff will register the member. Credit: Qantas Airways Limited. QFF anticipated that the next such large-scale change would occur in 2018 to reflect the commencement of both the Notifiable Data Breaches Scheme[7] and the European Union General Data Protection Regulation (GDPR). The OAIC is of the view that the clarification and formalisation of the existing cybersecurity arrangements to explicitly include privacy would adequately provide good privacy governance. This enhances the accountability of APP entities in relation to their personal information handling practices. Risk assessments are conducted on relevant third party suppliers and we work with them to address any material risks identified. This anonymous identification number is used for most internal transactions relating to the members account to limit the number of staff with access to personal information. What your policy needs to cover. Learn all you how to incorporate ratings insights into workflows throughout your organization. SecurityScorecard calculates scores based on 10 factors that reflect different cybersecurity practices and risks. We are at the forefront of improving security outcomes for customers and employees by operating within a security framework that is proportionate, agile and responsive to changing threats and risks across our network. These recommendations are set out in Part 5 of this report. 4.20 At the time of the assessment, QFF did not have an overall policy document for meeting its goals for managing privacy. The cyber safety of Qantas Frequent Flyers is a priority for us. With the assistance of the Qantas Group Cyber Security Centre, the website was detected not long after it was built and we have worked with the internet service provider to take it down. Qantas Frequent Flyer and Qantas could also consider using graphics, videos and other digital formats as a way of clearly communicating to its members how it handles personal information. Through the application of data analytic techniques, entities can then use this data for a variety of purposes including profiling for targeted advertising and marketing. Protection from these attacks and the 2.2 When entities undertake data analytics that involve personal information, they must comply with the requirements of the Privacy Act 1988 (Privacy Act). [1] These programs reward individuals for their purchases and engagement via points, credit and other benefits. Additionally, there are contractual terms in place, which stipulate that only QFF may contact its members in relation to a program partner. Former IHS Markits group chief information security officer, Darren Argyle, has been appointed ongoing CISO at the airline, with his tenure as its cyber security chief to begin later this month.. Argyle was appointed to the CISO role after a recruitment process that began last year as part of a cyber security strategy revamp.. Qantas in December appointed a new But it might still face a legal storm if its policy is tested before a tribunal or court. 4.69 At the time of the assessment, QFF had recently undertaken a test exercise, where IT sent false phishing emails to selected QFF staff email accounts. Qantas. Defines Victoria Universitys high-level information security requirements based on the ISO 27001:2013 standard, NIST Cybersecurity Framework and other industry best practices, enabling the University to minimize information security risk and efficiently respond to incidents. Further detail on this approach is provided in Chapter 7 of the OAICs Guide to privacy regulatory action. The Qantas Group is constantly improving its cyber capabilities as part of its overall data and privacy protection. qantas group cyber security policy. The need for shared vigilance on cyber issues is supported by formal recognition of employees who help detect attempted cyber scams. Contract Engagement, Review and Execution Policy; 4. 4.11 QFF complaints are received centrally through the Qantas customer care centre by phone or online and are directed to the relevant customer care teams. develops and implements a privacy management plan that considers privacy goals and targets, and how to meet them. Take a look at the 10 factor categories at the core of SecurityScorecards rating methodology. [12] See paragraphs 1.33 and 1.34 of the APP Guidelines. Qantas Frequent Flyer uses targeted marketing communications (primarily by email) to promote products and offers which may be of interest to members. Socio-cultural. Our Work Well program drives a coordinated approach to maintaining COVID-safe work environments, ensuring compliance with government restrictions and minimising the risk of transmission of the COVID-19 virus between employees, contractors and passengers during operations. This is an internal control or risk management issue, the solution to which may lead to improvement in the quality and/or efficiency of the entity or process being assessed. We acknowledge our responsibility to protect and maintain the privacy rights of individuals, and to maintain the security and the value of their personal information. 4.53 Formal PIAs are generally only undertaken for major projects. However, the OAIC suggests that QFF continues to regularly review its use of personal information in its marketing and data analytics activities to ensure its processes and policies remain effective and appropriate. Make sure your good security posture has a presence on your website: show it off and share the news by adding a Badge from SecurityScorecard. Was lucky enough to work for the Qantas Group for almost 5 years. Industry: Transportation. 4.62 Qantas privacy training underwent a large-scale review in 20132014 due to the major changes made to the Privacy Act, and at the time of the assessment, was being revised to include the Notifiable Data Breaches scheme. In Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance and Qantas Wine. Where privacy complaints are received outside of this process (including by phone or by mail), a file/record is created in the complaints handling system. Australia's largest domestic and international airline, Qantas, needed a holistic security solution that would not only protect remote workers, but also support its secure access service edge (SASE) initiative. The policy is dated to reflect when it was last reviewed. During 2021, the Group was vocal in its support of legislation that will enhance these efforts in future. Therefore, the OAIC recommends that QFF, along with Qantas, formalises the current cyber security governance material, such as the GCSC charter documents, to specifically encompass privacy. [2] Building on these assessments, the OAIC decided to assess other popular loyalty schemes in Australia. The companys policy is in the consultation stage, and no direction yet has been made. 5.6 Prior to the OAIC assessment in May/June 2017, the Qantas Group was already expanding its cyber security governance processes and materials to include increased focus on privacy. Possible reputational damage to the entity, such as negative publicity in local or regional media. However, the OAIC noted that the policy was complex, and the Flesch-Kincaid test indicated that it would be easily understood by people with an approximate reading age over 25. [11] See paragraphs 1.15-1.32 of the APP Guidelines. 4.88 Additionally, given the amount of personal information that QFF handles and the extent of its use in marketing and data analytics projects (whether in identified or de-identified forms), the OAIC also suggests that QFF continue to monitor and assess the risks of these projects as they progress, including any risk surrounding re-identification or the creation of new data sets. 4.30 At the time of the assessment, the Qantas Group was investigating whether it would be required to appoint a data protection officer under the upcoming GDPR requirements. Underpinning the policies and procedures should be strong leadership from senior management, with governance arrangements that support effective privacy practices. The OAIC was informed that all new marketing and data analytics projects are subject to a robust in-house vetting process that involves an assessment of both cyber security and privacy risks. However, without this practice being reflected in the documentation underpinning the GCSC, there is a medium risk that the Qantas Group and QFF may not discuss or consider privacy issues, especially where there is a change of personnel sitting on the GCSC. This includes the development and implementation of a privacy management plan (PMP). 4.42 However, in view of the complexity of Qantas current risk management structure and framework, the OAIC suggests that QFF: 4.43 The Qantas Group has a co-ordinated Group-wide approach to crisis management, which includes a crisis management plan. Year founded 1920 Employees 20.6K Qantas Airways is an airline that provides the transportation of customers using Qantas and Jetstar brands. QFF advised that this trial was being expanded and QFF would eventually roll out multi-factor authentication to all members. The DISO assesses the security implications of the project and considers mitigation strategies for cyber security risks. Additionally, the OAIC noted that the notice is labelled important information, which does not indicate what the notice is, or its purpose. Staff complete the training at induction and then every three years. Doniz served as Qantas group CIO from January 2017, and at Boeing will the CIO and senior VP of information technology and data analytics. Legal Matter Policy; 8. 4.61 The OAIC has published the Guide to undertaking privacy impact assessments, which may be of assistance to QFF in considering future PIAs. Safe growth: The Qantas Group has announced orders for a range of new aircraft. Qantas has ordered 20 Airbus A321XLRs and 20 A220-300s narrow jets. Qantas Risk Assessment Report COLLEGE OF BUSINESS, LAW & GOVERNANCE GROUP TASK COVER SHEET Subject code: BX3011 Subject title: Company Furthermore, human resource and other policies exist at entity or business unit level, which also outline the minimum expected standards for our people in the context of their employment. Location: Mascot, Australia. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. If a privacy complaint must be escalated, the corporate liaison manager reports the complaint to the Customer Care Manager who then reports it to Group Legal. At the time, the airline said its new cyber security chief would identify and lead programs to "monitor the emergence of new threats and vulnerabilities, assess business impacts, and drive rapid responses to cyber security events." Overall, it is a document that describes a company's security controls and activities. This involves the project owners explaining to an executive panel, including the Group CEO and CFO, the risks of the project, including privacy and data risks, and justifying the need to accept those risks, as well as presenting mitigation strategies. This role reports into the Head of Group Cyber Security Centre (GCSC), providing a group-wide service of cyber security operational incident response, containment and support. General Qantas Group IT users cannot access data in QFF systems unless they have QFF authorisation. You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. 4.29 At the time of this assessment, neither QFF nor Qantas Group had a dedicated privacy officer, although there were plans to create such a role. We collect, share, use, store and process personal information in accordance with an ever changing and increasingly complex landscape of both international and domestic laws and regulations. How We Use Your Personal Information. Please refer to Qantas Group Policies available on the Qantas Intranet or from your manager or people representative for details. Upgrade your web browser for an enhanced experience. IT Security Specialist, Security Supervisor, Information Security Analyst and more on Indeed.com Cadetship, Cyber Security Jobs in Sydney NSW (with Salaries) 2022 | Indeed.com Australia All employees receive security, privacy, and compliance training the moment they start. Contester Contravention Repentigny, Furthermore, crises are reviewed after resolution to determine the cause of the incident and whether it was preventable. 4.7 A Qantas Group policy registry is kept by the Company Secretariat for all Qantas Group policies. Privacy Amendment (Notifiable Data Breaches) Act 2017, Australian entities and the EU General Data Protection Regulation (GDPR), Big data and privacy: a regulators perspective, Ting 4.35 Additionally, QFF should regularly evaluate its governance mechanisms to ensure their continued effectiveness. Our Wellbeing program is designed to foster an environment that supports, enables and motivates our people to live healthier, happier and more productive lives. 8959 norma pl west hollywood ca 90069. Due to the investments made in resilience, the capability continues to be strengthened through the successful integration of external stakeholders ensuring the Group continues to possess a sophisticated holistic response and recovery system. The case management lists are checked daily by management to ensure their timely resolution. We brought grounded aircraft back into service, our employees came back to work after being stood down, and we opened or reopened flying to ports that we had not flown to in over a year and to some that had not seen an aircraft in that time. 1.1 This report outlines the findings of an assessment of the Qantas Frequent Flyer (QFF) program undertaken by the Office of the Australian Information Commissioner (OAIC). Report a cyber security incident for critical infrastructure Get alerts on new threats Alert Service Become an ACSC partner Report a cybercrime or cyber security incident About the A Qantas Boeing 787-9 at Brisbane Airport. June 14, 2022 . Participate in group Cyber Security Technical forums to align the Qantas Cyber Security and the Connected Aircraft management systems and communication flow Manage Aircraft Controllable. 6.3 The scope of this assessment was limited to the consideration of QFFs handling of personal information against the requirements of APP 1 (open and transparent management of personal information) and APP 5 (notification of collection of personal information). This is an internal control or risk management issue that may lead to the following effects, Low risk Entity could, as a lower priority than for high and medium risks, take steps to better address compliance with requirements of Privacy legislation. The economic contribution of the Qantas Group to Australia in FY 2017. provide and operate competitions, promotions and events, distribute newsletters and other communications either directly or through a third party, facilitate participation in Qantas and program partner loyalty programs, conduct marketing activities for Qantas or third party products and services (the collection notice states that this is one of the primary purposes of QFF), conduct market and other research to improve Qantas products, services and marketing activities. To do this, they must give Woolworths their QFF membership number so that Woolworths can arrange for the Qantas Points to be awarded. Qantas Group Securityand Facilitation participates in several domestic and international committees to refine security measures, to plan for and acquire enhanced security equipment and to establish world best practices in aviation security. 4.75 At registration, QFF collects members personal information as well as other voluntary information about preferences for food and drink, finance and other products or services that a member is interested in. GCSC members are from a wide range of areas across the Group, including IT Security, Information Security, Legal/Privacy, the newly formed Business and Integrity Compliance Team, and other senior management staff. Furthermore, it is the responsibility of each business unit to identify and report risks. Specific complaints handling processes are embedded in the complaints handling system. [3] See Qantas Annual Report 2016 at Annual Reports. Renewed security awareness training for all employees and contractors, Renewed freight security training for all freight employees and contractors, Enhancing the relationship between the Group and Australian Federal Police (AFP) Air Security Officers, Collaborating with overseas regulators and airport authorities to enable the resumption of international operations, Participating in the governments review of the Australian security regulatory framework. We may use your personal information for the following purposes: Qantas Groups policies and business practices over the next 12 months. As part of the membership to the program, the entity operating the loyalty program can collect data about members and their purchasing activities. In addition, Jetstar's head of cyber security Yvette Lejins started a broader Group role at Qantas this month as the head of 'cyber business protect', which covers the Jetstar Group, Qantas . We may contact you using the below methods: A phone call from one of our fraud analysts. 4.5 APP 1.2 requires an entity to take reasonable steps to implement practices, procedures and systems that will: 4.6 Qantas Group has a number of group-wide policy documents that are applicable to all of its business units, including QFF. As part of this review, the OAIC applied a Flesch-Kincaid test to provide a general indication of the complexity and readability of the policy. Is Okra Good For Fibroid, This privacy champions network will result in Qantas training staff to perform this key privacy role in each business unit to coordinate privacy matters across the different business units and report these issues to senior management. Qantas Groups policies and business practices over the next 12 months. A clean desk policy, and non-permanent seating arrangements, necessitating that all personal and confidential items be stored in secure staff lockers. 4.67 QFF staff are also required to undertake mandatory risk management and cyber security training. 4.14 Requests to access personal information and privacy queries are also handled through the Customer Care Centre. January 24, 2017 by AJ Kumar Security policy Security policy is the statement of responsible decision makers about the protection mechanism of a company crucial physical and information assets. In addition to appointing a Group Privacy Officer, Qantas is also establishing a dedicated Data Privacy team to bring together its privacy experts under one team and implement a coordinated enterprise-wide strategy and framework, including further investment in resources and technology that will support the Qantas Group to effectively address the intensifying global privacy regulatory requirements. [5] Qantas EpiQure was re-branded as Qantas Wine after the assessment. There have been a very small number of privacy-related complaints in the past three years. Member accounts are also bundled into segments based on these preferences, which dictates the type of marketing material QFF will send to them. 4.49 QFF liaises with internal and Group staff, external stakeholders and regulators (such as the OAIC) as needed throughout the process. For example, the QFF cyber security strategy includes a breakdown of cyber risk, which utilises the QRAG to assess cyber risks and consider their mitigation strategies. The Head of Human Resources is required to sign-off on the completion of all required training in a report to the QFF CEO. 4.47 QFF maintains a cyber incident register, which includes data breaches and online fraud. Staff must complete the test with a 100% pass rate. 4.8 Policies are also reviewed when major legislative changes occur, such as the significant amendments to the Privacy Act that commenced in 2014. by the Qantas Group exceed 2 per cent of Qantas annual consolidated gross revenue (other than banks, where materiality must be determined on a case-by-case basis); and in respect of customers where goods or services supplied by the Qantas Group exceed 2 per cent of Qantas annual consolidated gross revenue. We take active, quality measures to help you keep safe online and we also encourage our members to do what's possible to protect their account and personal information. [4] For a current list of program partners, see the Earn Qantas Points page. Please refer to Qantas Group Policies available on the Qantas Intranet or from your manager or people representative for details. The notice refers members to the Qantas privacy policy for further information. Sports events, family reunions, mining operations, conferences, incentives and more. Information Technology Specialist, 2022 Cloud Graduate Program, Locator and more on Indeed.com All projects require sign-off by Legal and staff are encouraged to approach them early in the process. Maintaining a strong security program is an investment that your prospects will want to know about. Assessment undertaken: MayJune 2017 Draft report issued: 9/10/2018 Final report issued: 30/6/2019. Despite these challenges, our operational safety performance was strong as we maintained a reporting culture where people are confident to report issues without fear and consistent operational performance across all parts of the organisation. It also includes a collaborative process for managers to ensure favourable safety, healthcare and support return-to-work outcomes for existing employees with physical and/or mental health conditions, and/or adverse social circumstances. 2.3 In the 2014/2015 financial year, the OAIC assessed two leading loyalty programs in Australia. (1) This Policy: Defines Victoria Universitys high-level information security requirements based on the ISO 27001:2013 standard, NIST Cybersecurity Framework and other industry best practices, enabling the University to minimize information security risk and efficiently respond to incidents. Upgrade my browser. Qantas EpiQure,[5] Qantas Money, etc). Flexible Fare options. High risk Entity must, as a high priority, take steps to address mandatory requirements of Privacy legislation, Immediate management attention is required. 4.97 Additionally, while the policy identifies that Qantas collects information about dietary requirements and health issues, this is not specifically identified as sensitive information. 4.59 QFFs current approach to PIAs and other privacy assessments is collaborative and thorough. 3.6 Members may choose to provide further information in relation to product preferences to receive targeted emails from QFF or its affiliates (e.g. Protection from these attacks and the potential financial and public reputation implications associated with unauthorised access to the information we hold is key. 4.58 For smaller projects, the assessment process is conducted throughout the evolution of the project. It is the responsibility of New York State Office of Information Technology Services (ITS) to provide centralized IT services to the State and its governmental entities with the awareness that our citizens are reliant on those services. [9] Office of the Australian Information Commissioner (OAIC), Big data and privacy: a regulators perspective, viewed 26 September 2017. Our Code of Conduct is the ultimate guide for how we do things at Commonwealth Bank. ICT protections, such as firewalls for segregated zones, malware detection software, whitelisting, application patching, encryption of data in transit and regular penetration testing. However, each of WER and QFF remain solely responsible for communicating with their own members. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. There is ongoing investment to improve the resources, processes and technology that will support the Group to effectively address the volumes of personal information that we manage, and to meet both intensifying regulatory requirements and individuals rising expectations regarding fair, ethical and responsible data use. We remain committed to minimising the risk of workplace injuries, including those associated with mental health risks. [10] The Flesch-Kincaid test used to assess the readability of Qantas privacy policy can be accessed at The Readability Test Tool. This means that the policy may be too complex for some readers, who are younger or who have a lower literacy level, to understand, and this could affect some QFF members. The OAIC has not identified any privacy risks based on the assessment scope and the above-mentioned observations. 3.9 QFF is governed by and subject to Qantas Group policies. Security impact assessments explain and compare the value of the project in conjunction with any associated security risks, including privacy risks. All user access is logged and monitored, with the logs regularly audited by the platform owners. 4.70 The OAIC considers QFF to have an adequate and effective privacy training regime and suggests that it regularly reviews its training to ensure that it remains effective and appropriate. 5.6 Prior to the OAIC assessment in May/June 2017, the Qantas Group was already expanding its cyber security governance processes and materials to include increased focus on privacy. Manager, Qantas Group Cyber Security Centre @ Qantas Manager of Cyber Security Operations and Services @ Qantas Director of Security Services @ Accesshq see more Principal Security Consultant - Wealth @ Anz Principal Security Consultant @ Redcore Pty LTD Executive Manager and General Manager, Es Service Security @ Commonwealth Bank Head of Security Assurance Services @ Westpac
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