I also have Kenmore Elite fridge with failed compressor and need to know how to get action. Long story short I'll probably end up purchasing somewhere different. I called the automated system to schedule a technician to come to our home. Then the fridge stopped cooling had someone come out and yup your compressor is shot. She couldn't afford the extended warranty so she didn't buy it. Is this refrigerator model in any kind of recall. They could have sent a new one by the time this 8 weeks expires and pray this gets resolved then! Two service appointments were set up and no one showed up the latest being this week. My research shows the class action lawsuit was settled in January. I have notified LG and called every repair person with about 50 miles. I don't have the money. You can see by looking online about the failures over and over again. I also missed the deadline for the lawsuit. Purchased Kenmore elite 795.74033.410 with extended warranty. I resolve (with irritation) my own problem. Woke up today to find ice maker leaking. We purchased a Kenmore Elite refrigerator model 795.74025.412 serial number 802KR01187 in 2018. Gave Model and Serial number. It has been worked on approximately 10-15 time since my purchase. Purchased a Kenmore Elite model 795.74025.412 in 2016. Somebody should be held accountable as many people have said. We replaced the first one when the compressor went out in 2019, with another Kenmore Elite French Door Refrigerator Stainless Steel. It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). He brought up the repair order. From everyone's comments it sounds like quite a hassle to try to get it repaired. Model # is 795-77563600. I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. I spent 3 hours on the phone getting bounced between Kenmore, Sears and LG and my call "dropped" four different times. I bought a Kenmore French door on Black Friday 2016 and put in use on Sept/2017 ( because my house was being built during that time). Compact Refrigerator - Silver. Sears will only cover the cost of the compressor and not the labor, etc. We have had Sears home warranty and Sears home services to the house twice for a total of three times to fix this refrigerator. Not sure where to turn. Call Sears they want money and get in a monthly paying program to get service contract. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. Called sears and they suggested I buy a Service plan to save 50% on repairs. Bought brand new $3200 Kenmore Elite fridge in 2017 (on 3rd compressor) $750-$1000 for each of the 3 repairs (Using the same faulty compressor all 3 times!) First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) I contacted Sears warranty they sent a technician out today 10/2/19 I was told it would cost me $495 to fix the problem. This 21.9 cu.-ft. (claimed) side-by-side Kenmore . Everything stopped on my unit and it does not look like LG or Kenmore or Sears are going to do a thing about it. So disappointed in this product! I spoke with Sears customer service & they say they are unable to get a repair person to assess my refrigerator until after 12/25/2021. It's only been a few years. April 7, 2003. I own a Kenmore refrigerator with an LG compressor, i have paid to have this replaced, LG has recalled this compressor. Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. We have no idea how long the fridge has been off, but the entire house stinks. Complaint has been file with The State Attorney General. After many calls, the technician finally confirmed in late October that the compressor was dead and she ordered the parts. Called LG customer service right away. We had no problems with it until January 2022. 3 years from a fridge. Was told the compressor overheated & refrigerant leaked out. called Sears repair and was told 4 weeks lead time to get a tech to come look at it. Compact Refrigerator - Stainless Steel. Is this model part of lawsuit? Even though the compressor is under warranty, it will cost approx $1500 for this repair. I have read so many with the same experience! later it failed. I lost all my food, Xmas dinner, etc. LG quality has been horrible. Since you paid for an extended warranty, Sears should . In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! I feel everyone's pain. Will not ever buy anything from them again. Now 4 yrs later ime paying more for a crappy Refrigerator. We are saving for new appliances, it's like trying to save for an old used car. Went through Samsung Class action on my Samsung now this refrigerator is junk too. numbers located on the data plate inside the fresh food section of the refrigerator door: Kenmore Elite Trio . Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. Not having any faith in Sears any longer, I had an Abt Service Tech come out, and the unit was diagnosed as having a sealed system compressor failure which would cost between $1200 to $1500 to repair! I purchased a Kenmore Elite (79575043610) when I built my house. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. ft. It will take a week for tech to look at the compressor. Kenmore elite refrigerator model 795 recall. condenser and compressor. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. As of today, 8/5/21, the unit has stopped cooling. As evidenced by the Sears My Community website this is a widespread defective product known to Sears and LG. I thought this refrigerator should last at least 10 years but we got less than 4 years service from it. After 4 phone calls to Kenmore who repeatedly transferred call without checking for recall, on the 4th call I was told there is a recall. I bought a Kenmore on 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. We paid the service charge and then try to set up the repair date and that when we found out from the service provider they were not going to repair the refrigerator. We have basic fridges 20-30 years old in the break rooms at work! I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. We lost all of our food! Horrible customer service. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. It will be several thousand dollars to replace them. Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. My daughter bought a Bottom Freezer Refrigerator 12/2017. I spoke to a local repair shop and they've seen nothing but issues with the linear compressors. It does have a LG compressor on it which is still covered by the manufacturers warranty but I am still having to pay $615 for the additional parts and labor! LG KNOWN by another nameKENMORE ELITE. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . Had Sear Home warranty many years, takes too long for service. We put a thermometer in the fridge and freezer. 795.51833.411 Side by Side Kenmore Elite Compressor is made by LG Compressor is the LG-FLB075LANA (R134a- Linear Compressor). We made an appointment with Sears technician but they failed to show up. In March of 2016, a part failed that caused things in the fridge part to reeze and the freezer thawed. Now not quite 3 years later it has stopped cooling again. I called Sears and they said they have to fix everything it could be before they would replace compressor!! Compressor went out. I just spent 95.00 to have a repairman tell me it will cost between $360 and $2000 to fix it. Still no refrigerator. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries. I plan to visit the vendor an see if they can produce a copy for me. How can I find help? The repair man told me that he had those model with the same problem for that year. Is there anyway we can get some money back towards another refrigerator? ). I would be out $1100 for repair. They don't. Step 6: Finish Up. No one mentioned the failure of all the compressors. I wish I would have known better. 4 years old and a really Bad time in our life. We are out of $5,000.00. Technician says it is the compressor and 3 other parts. Same thing, if working, it would be 24-48 hours. LG support was not helpful, Home Depot said my 3 year Service plan was expired because it actually started on the day it was purchased verse the day manufacturer warranty expires. 6 months after buying the Kenmore elite the compressor went out. This is unbelievable to me. Beyond disappointed Im angry. I freaked out and after much research and 100's of calls had a tech come out on 8/14. This 10 day wait was supposed to be and "expedited" appointment. Tech put his hand on the compressor and said it was way too hot. Actually the main issue is the lack of customer service / help from LG and A&E. Recall Details. Sears has TERRIBLE customer service. The best way to find parts for Kenmore / Sears refrigerator model 795.72063112 (79572063112, 795 72063112) is by clicking one of the diagrams below. Labor should also be covered for a faulty part. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. Is there a recall on LG FC75LBNA refrigerator compressor. The Kenmore/LG brand will no longer be a product used in ours, any family members or any friends households ANYTIME SOON! From reading all these comments, the compressor is obviously an issue & should be recalled! The food heated up and I have thrown everything out as it could be dangerous to consume. Replaced FF evaporated. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. We were on the phone with Sears and LG customer service in Alabama for over 2 hours. Good times. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Paid $3200. Step 4: Clean the Compressor. Simply outrageous will never by LG anything again. Bought a Kenmore Elite, model # 798.73153.610 from Sears. This cannot be right! Any lawyers want to do this again? My Sears 3 door Model 74025, purchased 2015, $2,500; compressor died over a week ago; lost approx. Where is our government officials help in this matter? We bought Kenmore 72595 June, 2018 on August 15, 2022 my unit quit working! The builder that did my house had Sears as the appliance supplier unfortunately. I haven't been able to find my receipt or extended warranty. The thing that bother me the most was that their was no sense of urgency on Sears behalf. Due to the COVID -19 stay at home restrictions and social distancing measures in place the earliest an appointment for a tech visit is a week from now, 4/17/20. Warranty is a miscellaneous failure of a component covered by Warranty Contract and a Recall is a mass failure of a Component(Linnear Compressor). Have to stay in all day. Yes, were another Kenmore Elite refrigerator buyer that got robbed by Sears and LG. When I did, I was redirected to Sears. Anybody looking to buy an LG or Kenmore refrigerator please look online at the class action lawsuits against . Purchased Kenmore Elite in November 2015 and it stopped cooling in less than 4 years. Shop Kenmore. But my Kenmore elite how did little less than two years the compressor went up now Im trying to find a way to have it fixed because I absolutely love the refrigerator contacted American Sheld they sent somebody out however they could not fix it because there was still a warranty on this modelWould like to know what to do next to be able to get this taken care of. July 20, 2022, the refrigerator stopped working, food ruined. They ultimately said there is no technician in my area that is available. On May 31, 2018 I started hearing an intermittent buzzing in the freezer area. Refrigerator stopped working March 2020. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. Our top picks. Kenmore Elite, 3y. I hope you all lose your shirts when the consumers get done with you. I never perchase anything else from Sears or Kenmore/LG. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Had to buy another Refrigerator. I had no idea the problem with these compressors was so bad and for so long. Now the repair service has to order the parts and we are still without a refrigerator. If you are a Class Action Lawyer then your job is to gather evidence and build a case of negligence. My $3000 kenmore elite made by LG purchased on july 10th 2016 failed on June 26th 2020.Ineleigible for recalls or class action, LG would not recognize their roll in the manufacturing defect and I am left with nothing, no recourse. The Sears repair man did not show up until around 6pm. Sears should be held responsible for all costs to repair this fridge. I am beyond mad!! I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. Howver, had to call Sears to come work on it June 2018. By August 2020 developed a noise. You can also browse the most common parts for Kenmore / Sears refrigerator model 795.74023411. Starting with the LG company. I bought it in 2014. PurchasedKenmore Elite Model 795.73157.610 on July 2, 2018. He suggested that I do not buy the LG and Samsung refrigerators and I agreed. We are now dealing with another refrigerator full of spoiled food! Purchased Kenmore Elite Refrigerator in 2017 recently ice maker stopped working with in a week entire refrigerator stopped cooling. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. Of course, the food all thawed and spoiled. I purchased this POS from a Sears store and it failed three months in and has continued to fail. 210) everything was good until 4 months ago when the ice maker stopped working. I would like an reimbursement for this repair. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. My model has a diagnostics feature but when I called Sears to have them diagnose over the phone as it's stated in the manual, I was told "I'm sorry, but we are not offering that at this time" and it was going to be 150 for diagnostic and if I didn't have them repair it then I would lose the 150 but if I had them do repair the 150 would go towards labor and parts. Compressor runs non stop. I purchased a Kenmore Elite Refrigerator not even 4 years ago an the refrigerator stopped cooling the week of Christmas causing me to lose a ton of food for Christmas eve an Christmas day. Calls to the customer service number now do not result in any way to speak to a live human being. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. I AM. Be the first one to find this review helpful. I bought my Kenmore Elite Refrigerator Model # 795.73153.610 in June/July 2017. Sears came October 4th and said he had to order a new compressor, they came back on October 17th (2 men) worked for 5 hours and said they had to order more parts and now they can't seem to get the parts. I paid $3500 for this refrigerator. I bought all new kitchen appliances from Sears for my new house. Original review: Jan. 19, 2023. According to plaintiffs, the problem stems from a defective linear compressor. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. no wonder SEARS went out of business!!!!!!! They finally sent a repairman that took the entire microwave apart and basically rebuilt it. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. Upon arriving, he ran a few diagnostics and reset the circuit board. Compressor is under warranty but I am told that the labor charge is going to be close to $450. Kenmore Elite Model 795.73157.610 manufactured in 2016 and in house I purchased in 2019. Technician did not show, his reason was he was overbooked, he was tired and it was too late. Today is 1/17/22 just to see what Sears do. I called the corporate office this morning and was sent back to the same customer service number. I have model#. Im so disappointed in the model.. Going out to buy a new refrigerator today, and I can assure you it wont be Kenmore or LG!!!! will never buy anything "LG" in the future unless i read an awful lot of good news about how they have improved. Now we are reading that they are replacing with the same faulty compresser and the same issue has occurred again for many customers. We bought a Kenmore Elite refrigerator in June of 2015 . We call Sears to have a service person come out and make the repairs. Ice maker went out within 2 years. They ordered a compressor which wasnt the correct one and tried to reorder another after selling me the warranty plan. I want it replaced or repaired. Either way it is bad business practice and the consumer needs relief. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. Because sears left Canada I had to pay for repairs. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. Worst experience ever with customer service!!! Bought a Kenmore Pro in 2016, failed this week and we lost all of our food. Compact Refrigerator - Black. Sign me up for a class action lawsuit. This was purchased about 4 or 5 years ago. $85.00 service call, it will end up costing me close to $800.00 dollars once parts are received and unit is repaired. The compressor is not running. the problem is not the ice maker because that has been turned off. On Sunday 7/3/2016, the inside top bulbs failed too turn off for an undetermined amount of time which resulted in a melted housing, charred sockets, rise in temp and loss of contents.
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