We want you to love your new piece as much as we do. The cushions didnt last 18 months. Coffee table arrived after extended wait with large black streaks all over it. All pieces look sturdy and well constructed. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Customer service's response was that since they are natural wood, it is expected they will have natural variations. They are very nice on the phone. No one called. After the third time, the concierge suggested that I return the chairs and chose new ones. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Purchased a gorgeous dining table and chairs as well as a unique coffee table. They were delivered yesterday, and three out of the six had scratch marks on the legs. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Loved working with Etta and Chris. If you received a UPS Ship Notification email, you may track your shipment at ups.com. When this store opened we would frequent from time to time. About. re: order number 225510 Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. My wife and I had a browse through here today. Restocking fee does not apply to Non-Furniture Items as defined above. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. There is no question that their furniture is beautiful and current. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! DO NOT BUY, RISKY. 60 days. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. We would definitely buy here ! You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Very punctual and efficient. The deliveries went smoothly and my purchases arrived quickly. We had one rip in a couch and placed our request for repair in January. The day one mission was to make furniture sustainable, both environmentally and in product quality. Is Arhaus an environmentally conscious company? Start with a fabric or finish swatch to ensure the perfect choice. The package arrived in two boxes. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. It is unacceptable the way Arhaus treats their paying customers. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. It's perfect for our Great room. It is a bad product as it provides them way too much room to deny claims. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. The showroom is clean and beautifully furnished. Join the 41 people who've already reviewed Arhaus. To be added to our postal or email mailing list, sign up here. For this reason, we will be purchasing the Tahoe & we will continue to work with David. He was so genuine & professional. My boyfriend and I adore this store! They did not question anything that we called. On Arhaus Site, table I orderd takes 9 weeks! Anyone can write a Trustpilot review. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. This is total crap. With a keen eye for details, love for . Are the prices the same in stores and online? She took us to the second floor and when I got off the elevator I saw it immediately. What if my item(s) does not look like what I saw in the store or online? Step 1: Dig deeper by asking the right questions I contacted Arhaus service and discovered that the warranty was only thirty days. Tracy worked with me and was very pleasant to deal with. Here I am 3 months later and issue still not resolved. We spent close to $75k at this store and purchased their warranty on the furniture. She is smart quick efficient and has a good eye! We work closely with Michael and he always takes the best care of us. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Thank you Tracy. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. The aesthetics of Arhaus is simply beautiful. Read trusted and proven furniture store reviews from thousands of real customers. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. A Arhaus employs approximately 20+ people. DO NOT BUY the worry-free protection. Arhaus is a lovely store in Plano/ Frisco Texas area. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. I was thrilled with my order of outdoor patio furniture from Arhaus. I am so thrilled with the guidance I received from Them. We'll be returning here for many years to come. Insane. Im gonna file a complaint with the attorney generals office. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Ugh. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! I love my beautiful, charming, cottagy apartment thanks to Arhaus. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. $2650 and after 7 months, we still cant use the sleeper. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Cannot be returned. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Even if you spend thousands of dollars you will not receive any support. These are merely guidelines for measuring and do not guarantee your furniture will fit. We purchased a sectional from the Northpark Arhaus this past summer. And non of the back rests held shape they sagging and about 1/2 full now. 2023 ForLocations.com All rights reserved. I did so, and they sent a third party furniture repair company. We'll be back! 70. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Insane. The level of customer service was exceptional. the perfect rug and dining chairs as floor samples. I was not told this at order time. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I can't say enough about the beautiful furniture and great customer service at Arhaus. She asked all the right questions of what I envisioned for my new place. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! This issue is going on over a year. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. What if I have an issue during or after my delivery? Awful customer service! Does someone need to be home to accept my delivery? 51 customer reviews of Arhaus. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Staff all Wearing masks, and everything is very clean. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Unfortunate that they can't work to make customers happy. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. I have worked with Michael Babcock to furnish two homes. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Spent $13,000 on a custom leather sectional. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. We are talking about approx 1k on an order of over 20k. They are a publicly traded company of over 2 billion dollars. Love everything! We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Dont buy from Arhaus. Your experience can help others make better choices. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! From start of purchase to delivery, I am 100% thrilled with my purchase. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. They promised a discount. They said they would be back in touch. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Overall I am I giving this a 4 star because of Tricia. . A 10% restocking fee will be applied. Can I pick up my merchandise at my local store? He went above and beyond to make sure my husband and I were satisfied. I spend about $5k to purchase the patio furniture last December. Will my merchandise be assembled at the time of delivery? Your experience can help others make better choices. I would not be purchasing from them again and would not recommend them. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. My favorite furniture store! Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I will rather go to Bob's furniture. We aim to provide readers with the most up-to-date information available about today's consumer products and services. 11 reviews of Arhaus "LOVE THIS STORE. Heather Jester was our guide and inspiration. I recently purchased a sectional and a table. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Half showed up within a week. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. You can make them your self quicker and for half the price. Beautiful furniture at shocking prices. However, the actual colors you see will depend on your computer monitor. It is now almost September of 2022. We visited the store several times and everyone was great to interact with and extremely helpful! Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Very poor customer service. He was super friendly and helpful. And, the little details are a big reminder that a real person created something special just for you. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. A 10% restocking fee will be applied. Delivery time is problematic with this company. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. We have visited many times because we are in the market for a new couch. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. I was so disappointed their attitude, once they sold it they don't care anymore. Some links on Slumber Search are referral links. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. They refunded Le the wrong amount and sent a bill! Full-Time. Debra answered all our many questions and offer good advice. Arhaus has beautiful and unique things. On another point the art we have received couldn't have been better packaged and the delivery was great. Please see our Measuring for Furniture Delivery guidelines. It is always a broken promise. He was very rude and said "you're done looking around get out." Had a very helpful designer who gave us numerous options and ideas. The store manager Shamika Haynes is awesome. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Sign up for promotions, decorating tips and more from our team. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Most of our products and custom options are available online, however not all pieces are shown. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Looking forward to replacing our coaches next. We purchased furniture for our living room and dining room. . Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language They just ignore the questions. I ordered several dining chairs that kept coming in damaged. For as costly as the furniture the customer service is really bad. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Gorgeous product! The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Guess im out $250. Thank you for your exceptional service and quick turnaround time! They said no and didnt seem to care that I was going to write reviews. I purchased several pieces of furniture from Arhaus. they should focus and lean more about the customer service. We have enjoyed a wonderful experience working with the team at Arhaus. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I apparently ordered a custom outdoor furniture set. Arhaus custom Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. This chandelier was stunning but I knew it would be a fortune, but I was wrong.
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