At Apple, were not all the same. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Geniuses often made $25 to $30 an hour based on their tenure. The program is open to institutions in Europe, the Middle East, India, and Africa. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple technical specialists need to have a wide range of technical skills to be successful in their careers. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Different together. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Your work hours will be based on business needs. However, you may visit "Cookie Settings" to provide a controlled consent. . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple Inc. All rights reserved. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Copyright The exam costs aren't as crazy as CompTIA. Your day in the Apple Store is filled with a range of focused support and service tasks. Surname must be different to the First Name. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. For more details and to apply, visit macadmins.org. You know, just like the things we make. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Because to create products that serve everyone, we believe in including everyone. A woman in tears came into the store because she had dropped her phone in the water. I guess the one part of the job I didn't look forward to was closing the store at night. And after you've passed an exam, display your verified digital badge on any professional networking site. 2023 There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. . Come to us in your pursuit of success. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. This provides the opportunity to progress as you grow and develop within a role. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. But opting out of some of these cookies may affect your browsing experience. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. It does not store any personal data. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more (Opens in a new window) . All our courses are practical, hands-on, and led by trusted Apple experts. iOS 17 Wishlist What Do We Want to See? Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Design and lead tailored in-person and virtual trainings.. In this role, you wont be expected to repair hardware. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This cookie is used by the map which helps visitors to identify and reach the facility. It works only in coordination with the primary cookie. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Take proctored certification exams from your home or office. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Regardless of the situation, your communication skills can help you be an effective technician. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. This cookie is set by GDPR Cookie Consent plugin. At Apple, were not all the same. You can find information about the accommodations request process in the. . Please note that all salary figures are . Note: Apple benefits programmes vary by country and are subject to eligibility requirements. As part of that process, were rolling out Mac as a choice for our employees. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple Professional Training exams are offered online and cost $149. Save someone's day. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. A selection of macOS tips to make your Mac life a more effortless experience. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. This cookie is set by the Google. After submitting my application it was a waiting game. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Learn more (Opens in a new window) . Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. They may also be responsible for providing support to Apple Authorized Service Providers. An Apple logo or digital badge is a seal of approval and a promise of excellence. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Records the default button state of the corresponding category & the status of CCPA. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Apples new IT training series begins with the Apple Device Support course. Come eager to listen and learn from your team, your mentors, and your customers. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apples most important resource, our soul, is our people. However, we cannot independently confirm if the Weibo account has a proven track record. They must also have excellent customer service skills. The mob used the electronics in the store to play music and record their dance routine. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. I agree to the. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple is an equal opportunity employer that is committed to inclusion and diversity. Our training team can help you book training for your organisation or for a third party. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. That's according to suppliers involved in Apple's iPhone supply chain. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Own your learning schedule with self-paced, online courses. The entire store team benefits from your commitment to providing the best care for customers. The courses are sequential, and build on skills and concepts as the user progresses. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. And thats our greatest strength. I will never forget them. Come eager to listen and learn from your team, your mentors and your customers. Badges are issued and managed through Credlys digital badging platform. You reassure customers when delivering product diagnoses and potential solutions. The entire store team benefits from your commitment to providing the best care for customers. The mob used the electronics in the store to play music and record their dance routine. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. These cookies ensure basic functionalities and security features of the website, anonymously. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Apple Inc. All rights reserved. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Apple is a drug-free workplace. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Click here to see the total pay, recent salaries shared and more! Apple is an equal opportunity employer that is committed to inclusion and diversity. This cookie is set by GDPR Cookie Consent plugin. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Top editors give you the stories you want delivered right to your inbox each weekday. Apple Professional Training courses are available now at training.apple.com. The training has been completely redesigned and moved to an online, self-paced format. This cookie is set by GDPR Cookie Consent plugin. Apple Technical Specialists are the people who make sure that Apples products work as advertised. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The cookies is used to store the user consent for the cookies in the category "Necessary". Thanks to her teams help and extra tech training, she got to know our products inside out. Customer loyalty and satisfaction is their number one priority. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You maintain composure and customer focus while troubleshooting and solving issues. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. To view your favorites, sign in with your Apple ID. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Youll grow your career skills, too, because leaders here take an active role in your professional development. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. about 30,000 full- or part-time retail workers. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . The employment of Apple technical specialists is expected to grow much faster than average over the next decade. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. You may be communicating with customers over the phone, in person or through email. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. To view your favourites, sign in with your Apple ID. By clicking Sign up, you agree to receive marketing emails from Insider You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You have excellent time management skills and can make decisions quickly. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Stay up to date with what you want to know. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Apple is an equal opportunity employer that is committed to inclusion and diversity. A career as an Apple Technical Specialist can be both rewarding and challenging. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. At other times, you refer customers to support team members who get them up and running again. I also think readers might find the level of diversity among the talent at Apple very inspiring. We will work with applicants to make any reasonable accommodations. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. You get to work with really creative people. We deliver a full range of Apple courses, including support and repair training for Apple devices. Check your badge on Credly for specific expiration dates. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The work environment for an Apple technical specialist is usually in an Apple Store. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Own your learning schedule with self-paced, online courses. Roles based in Quebec require French language proficiency. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Melissa is learning about more than technology. Youll need to be flexible with your schedule. Therefore, we are committed to treating all applicants fairly and equally. Youre supporting people. Sign up for notifications from Insider! Title(s) held: My official title was "specialist." To view your favorites, sign in with your Apple ID. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. It felt pretty good to be able to help this woman. Learn more about the E-Verify program (Opens in a new window) . She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Copyright Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. This can be a very rewarding job, but it can also be stressful at times. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Copyright 2023 Apple Inc. All rights reserved. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. At Apple, the learning never ends, and team members continually support each other. Finding the right course should be simple and intuitive. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Communication skills: Communication skills are essential in any technical role. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. When a customer needs assistance, you quickly assess their situation. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Here are three trends influencing how Apple Technical Specialists work. Some employers may accept candidates with a high school diploma or an associates degree. When a customer needs assistance, you quickly assess their situation. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Theyre so grateful and that feels really good.. This website uses cookies to improve your experience while you navigate through the website. Copyright 2023 Apple Inc. All rights reserved. Under a partnered program of KellyConnect for Apple. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. The cookie is used to store the user consent for the cookies in the category "Analytics". Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright 2000-2023 MacRumors.com, LLC. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We draw on the differences in who we are, what weve experienced, and how we think. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Both full-time and part-time jobs are available. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. And after youve passed an exam, display your verified digital badge on any professional networking site. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. You reassure customers when delivering product diagnoses and potential solutions. You also have the option to opt-out of these cookies. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Youll need to be flexible with your schedule. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. The cookie is used to store the user consent for the cookies in the category "Performance". This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. NOW WATCH: The 6 best new features coming to Apple computers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. You have excellent time management skills and can make decisions quickly. For more details and to apply, visit, Apple Professional Training courses are available now at. The best part of working for Apple: It had to be launch days! Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.
March 11, 2023