Why does the app ask to use your current location the first time it's opened? Will AFL Membership dining have a priority system in place to access tickets? General Terms and Conditions I am traveling the country and have a New Zealand address but my billing address is overseas. to collect tickets. What if I need accessible seating? Tour dates Ticketek is selling for the following venues only. Gift Vouchers can be purchased for specific events when available. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. I've been invited to purchase held seats by my friend, how many seats can I purchase? Tickets will be available to purchase, once onsale, through Ticketek. Going to an event with a social club, company, school, family or friends? Please see our tutorials on how to reserve seats in the AFL Reserve here. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Yes - there should be no issue using a phone that has a clear screen protector. How do I unsubscribe from My Ticketek emails? You now have the option to have your sign in details remembered for your next visit. Is there anything special I need to do when I get to the venue to scan my mobile? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? No, for the first release, the app will only be an iPhone app. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Am I able to 'top up' my Ticketek Voucher with more credit? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. When will I receive my club of support merchandise pack? How will I know when my content is personalised? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Can held seats be purchased through any other channels? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. 2 0 obj A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! We liaise closely with event organisers on matters related to ticket scalping. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. 13+ - Adult Ticket. Visit the Ticketek Groups page for more information. 4 0 obj You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). On arrival, simply present your mobile ticket for scanning to gain entry as usual. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} You may also wish to consider taking out a relevant insurance policy to . If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. You are responsible for knowing the contact details of all attendees in your group. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. There are no guarantees. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Held seats are sold on a first-in basis. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. How do I redeem my Ticketek Gift Voucher? Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Invitee B starts purchasing two seats from hold. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. When purchasing tickets for a particular event you may be limited to a specified number of tickets. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. How do I purchase a Ticketek Gift Voucher? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. . You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Write a review Ask a question. Where do I redeem my Ticketek Gift Voucher? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. chevron_left. Are there any events I can't use my Ticketek Gift Voucher for? endobj Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? The user will not be able to view the ticket. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Can I request a partial refund on my purchase if I have selected Refundable tickets? I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Select your desired area, then select the $0 member ticket. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Upload your ticket. There are many ways you can redeem your Ticketek Gift Voucher. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Juniors aged 7-14 years are entitled to purchase a junior ticket. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Do I need to be logged in to see 'My Events' and if so how do I know? AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. No. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Gift Vouchers can also come in pdf format, which can be printed. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Be sure to select the discounted 'member' ticket. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. What happens if my phone is out of battery or my network coverage is low when I get to the venue? How many tickets can be delivered by Mobile Ticket delivery? The website only allows one invitee from a group to purchase at a time. What does Ticketek do to prevent scalping? There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. There was a problem with the email server that the message was sent to. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. At this time Ticketek NZ cannot post tickets overseas. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Can I buy tickets if I am based overseas? Do I need to add to Passbook to gain entry into the venue? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. What are the different types of Ticketek Gift Vouchers? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. 4. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Restricted view refers to seats that have restricted viewing of the stage or event. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Your barcode to access tickets is generated upon your renewal. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. My Ticketek Gift Voucher has no Voucher ID? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. When can I request a refund if I have purchased Refundable tickets? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. How can I get Ticketek to sell tickets to my event? The app also uses your location to alert you of events currently being held at specific venues. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. My AFL Membership card has not yet arrived, what should I do? The example above is for an adult barcode. However, some events will have unreserved seating where it is first in, best seats. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. How do I access Accessible seating tickets? How do I find out the expiry date of my Ticketek Gift Voucher? Change My Location What will happen if the barcode is sent to a non-smartphone? This allows the Friend Spotter feature to link your seat location with your Facebook friends. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). How do I gain entry to the venue using Passbook? Why does Ticketek want to access my Facebook details? You can access specific privacy information for Friend Spotter . You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Please wait a few seconds for it to load. You are required to present your credit/debit card and photo I.D. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. What if I enter my Voucher ID incorrectly online? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. How do I update my credit or debit card details once they have been saved? To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Venue/City Box Office - collect tickets when you arrive in New Zealand. Your barcode number can also be found via your online account here. How can I find AFL Membership on a match day? If an event is cancelled or postponed you will need to contact Ticketek for a refund. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion.
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